CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?
If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. For hygiene reasons, some items are non-returnable. If this is applicable it will be stated on the product page.
HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?
Returned items must be received within 14-days of receipt for USA orders and within 30 days of receipt for international orders.
HOW DOES THE CORONAVIRUS AFFECT MY RETURN?
We know the last thing on your mind during an illness or self-isolation will be posting back your return so we’ve got you covered! We’ve extended our USA returns period to 30 days and our international returns period to 40 days to ensure those following government guidance can still receive their refund or exchange. For more information on this, feel free to contact our super-friendly customer service advisors via email or social media. Stay safe!
HOW TO MAKE A RETURN:
- If you want to return or exchange them, you can click our Return Quickly Link on the footer of website. Follow these steps to easily apply for a return or exchange(please choose others reason and specify in additional notes-- exchange).
- Our customer service staff will process your request as soon as they receive your application. After the application is approved, you can mail it to our warehouse at the local post office according to the return address.
- Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
(Solemnly declare: no application for return or replacement, we will not refund if you send the product directly to our return address.)
The return address: 135 Oak Manor place Pittsburgh Pennsylvania 15235
HOW LONG DOES A REFUND TAKE?
We aim to process all returns within 10-14 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund / exchange has been issued 10-14 working days later.
CAN I GET MY SHIPPING FEES BACK?
We regret to inform you that any upgraded shipping fees over and above the cheapest common delivery method are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED.
We're really sorry if we've made a mistake with your exchange/refund. Please send us a message so we can fix this for you right away.
AM I STILL ABLE TO RETURN MY ITEM IF THERE IS MAKE-UP OR FAKE TAN AROUND THE NECKLINE?
Unfortunately we're only able to accept returns back in the immaculate condition they were received in.
I HAVE RECEIVED A FAULTY ITEM.
We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this & organise for another one to be sent to you!
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.
We're really sorry if we've made a mistake with your order. Please send us a message so we can fix this for you right away.
DO I HAVE TO PAY FOR RETURN POSTAGE?
We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
HAVE YOU RECEIVED MY RETURN?
Babe we will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.