Frequently Asked Questions

Update

  • We currently offer products to the most countries in the world
  • All delivery by DHL EXPRESS
  • 15% studentbeans discount online
  • 2 Piece sets can save 20%
  • Are you the OOTD Queen who can literally rock anything? Do you have your own style that is admired by others? If that’s you, we want you to join our #OYS QUEEN# plan, to be our brand spokesperson. Send us an email with links to your social media handles to: service@oyssports.com
  • We have giveaway hot events on our Instagram page every weekend, so you can follow us and join us for the chance to win different GIFTS.       

Product and Size

We always want our items to fit our customers perfectly, so we provide a size guide and sizing information next to all items on our website. If you require further help with sizing, our customer service representatives can recommend you a size if you send over the item name and your bust, waist and hip measurements via one of our contact platforms.  

No. All our items are designed in house by our design team and manufactured in our own factories. It’s worth noting that we do not offer wholesale so any websites using our images, will not be dispatching our items. We’d never want our customers to be deceived by another online retailer so if you want OYSSPORTS designs and quality, we recommend only ordering from our website directly.

Order Issues

Oh no, we’re so sorry to hear this has happened with your order! We want to sort this out for you straight away so please send over images of the incorrect item, the packaging, this was delivered in to service@oyssports.com . One of our super friendly customer service advisors will then be on hand to resolve this for you immediately!

We’re extremely sorry to hear this has happened to your item. All products are checked thoroughly prior to being dispatched, so we are sorry your item must have slipped through the net! Please send over your order number and an image of the damaged item (ensuring the OYSSPORTS tag is visible in the pic) to service@oyssports.com  and we will have this sorted for you immediately!

We’re sorry to hear your item has become damaged after wear. We pride ourselves on the quality of our items and truly believe they should last a lifetime and not just one wear or wash! Please attach an image of the damaged item in an email to service@oyssports.com  and one of our customer service advisors will be in touch with a solution!

This is extremely concerning as all packages are checked meticulously prior to being dispatched, and we want to get this resolved for you immediately. We weigh our parcels prior to dispatching them so please send over your order number to service@oyssports.com  and our team will be able to investigate what has happened and have this sorted for you!

We know our customers want their items ASAP so as soon as your order is placed, our team work hard to ensure that this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm!) If you need details amending or the order cancelling, please send over the order number and what exactly needs to be changed/canceled to one of our social media channels or service@oyssports.com  and we’ll try our best to sort this for you!

We’re sorry to hear your order has been canceled. If you have received a cancellation email from us, this will be because the item has either been found to be out of stock when we came to pick your order or, our payment provider has declined to accept your payment method. You’ll receive a cancellation email from us with more details regarding this and your refund will be in your account within the next 72 hours/7 working days (this time frame is dictated by your bank and isn’t something we can speed up unfortunately!).

Delivery Info

COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfilment teams continue
to send product daily as we take extra precautions to ensure their safety.Thank you for your patience and understanding.
  

Customers can find their expected delivery date in the delivery information link. We're also working closely with our couriers to ensure safe deliveries and this includes drivers signing on behalf of customers and parcels being left in safe places.

We know our customers want their items ASAP so as soon as your order is placed, our team is on it ensuring this is dispatched as quickly as possible! Unfortunately, this does mean that we’re not always able to change any order details once the order has been confirmed (so always double check before you click confirm!) If you need details amending or the order canceling, please send over the order number and what exactly needs to be changed/canceled to one of our social media channels or service@oyssports.com  and we’ll try our best to sort this for you!

Once your order has been dispatched, there is a tracking feature on the footer of website where you can track your delivery through the email number or order number. If you can't find it, you can send an email to service@oyssports.com  and one of our customer service advisors will be in touch with a solution!

We work hard to ensure that orders are dispatched quickly so it’s truly disappointing to hear your order has not been received on time. Please note, we do state online that all delivery time frames are estimates 5-10 days delivery, If a delivery has been attempted and not received, you can re-arrange delivery with the courier directly. If your order was dispatched with 5-10 days delivery and hasn’t been received on time, please send over an email to: service@oyssports.com  and we’ll investigate this delay with the courier directly.

All orders are shipped from our warehouse in the United States or Asian.

Returns Info

You can return this via your local post office, but this service is not paid for and this cost will be your responsibility. There is an office address in the United States. If there is a need for a return, please send an email to service@oyssports.com  to get our return permit and explain why and confirm whether you’d rather mail it to us (these postage costs would be your responsibility). Then simply open the Return Quickly Link, quickly do it.

Original rule: returned items must be received within 14-days of receipt for USA orders and within 30 days of receipt for international orders. 

We know the last thing on your mind during an illness or self-isolation will be posting back your return so we’ve got you covered! We’ve extended our USA returns period to 30 days and our international returns period to 40 days to ensure those following government guidance can still receive their refund or exchange.

Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. For more information on this, pls check our RETURN & EXCHANGE POLICY Links

Need to swap a size or fancy something completely different? No problem at all – just fill in the returns form stating the item you wish to receive in place of your returned item (detailing colour and size), and we’ll get this processed for you upon receipt of your return. Please note, if this new item is out of stock, this will be refunded instead. If your exchanged item is of a higher value than your returned item, this will also be refunded instead. 

Refunds and exchanges are processed within 3 working days of us receiving the item(s) back at our warehouse. Weekends aren’t included in working days and we only begin this countdown when the items are in our warehouse, not when they were posted back, so please bear this in mind especially if you’re returning internationally! Please note, if you’ve sent your item back for an exchange, we take approximately 5 working days to process the returns and then your exchanged item will take 3-5 working days to deliver. If you require your replacement item within two weeks of you receiving your initial product, we recommend re-ordering and sending your current item back for a refund.

We don’t contact our customers as soon as we have received your return, only when we have processed a refund/exchange so there’s no need to panic if you haven’t heard from us – we’re just working our way through our returns! If you want to see if we have received this in the meantime, we recommend checking your returns tracking number (found on your postal receipt).

There is an office address in the United States. If there is a need for a return, feel free to service@oyssports.com  to get our return permit. Do not send items directly to the return address without our return permit

The return address: 135 Oak Manor place Pittsburgh Pennsylvania 15235

Tel: +1-(929)-5137032

Payments/Discounts

We accept Visa, Mastercard, American Express, Discover, Apple Pay and PayPal as methods of payment.

Our system can only take the amount that is confirmed by yourself at checkout so please ensure you have checked out in the correct currency. If your invoice/confirmation emails show an alternative amount to the total you confirmed at checkout, this is likely to be a misprint and your bank statement will confirm the correct amount has been withdrawn. Apologies for any alarm caused! 

We regularly run promotions, competitions and discounts through our email subscription and social media pages so make sure to sign up and keep an eye on those platforms! You can sign up to our email subscription on the website.

We now offer a huge 15% student discount on our website. Simply register with Studentbeans Discounts to confirm your student status, log into your OYSSPORTS account and redeem your discount today!

As an online retailer, our prices can occasionally change due to factors such as stock levels, customer demand and fashion trends. Due to this, we are regrettably unable to amend an item price once the order has been completed.

Our customers online security is extremely important to us and we endeavour to keep our customers safe when shopping on our website. As part of this, we occasionally perform security checks on some orders and if we’re unable to validate your order, we may contact you via email to request more details regarding your payment. Please rest assured, this does not affect your credit rating. In the unlikely event your card has been used fraudulently, we urge you to contact your payment provider immediately and inform us at: service@oyssports.com .

Technical Issues

We’re sorry to hear you’re struggling to place an order with us and we try our best to ensure this is a simple experience for our customers! If you’re experiencing any difficulties placing an order with us, we’d firstly recommend clearing your device history and CACHE and attempting this again. If this issue persists, we’d then suggest using an alternative device and/or payment method. If you receive an error message that states, “gateway rejected: fraud”, this is because our payment providers are declining your payment method. On this occasion, we would recommend checking your billing address is 100% correct or attempting to check out with PayPal instead.

Not to worry, we can resolve this for you! Please send over an email to: service@oyssports.com  from the email address your account was created with and we’ll send you a link to reset your password or change this for you ourselves (you can later log into your account and change this again yourself).

We’re so sad to hear you want to leave the fun! Remember, we send exclusive access to our latest collections and discount codes through this email subscription. If you really want to unsubscribe from our emails you can do so by clicking “unsubscribe” at the bottom of any emails we have sent you.

If you wish to deactivate your account with us, you can do so by contacting our customer services at: service@oyssports.com . Please send over your account email address and billing address and we can then delete this account and send you a confirmation of this to your email address.